Reliance Jio User Base to Cross 400 Million Customers by March 2020

September 14, 2018

Reliance Jio, the telecom wing of the Mukesh Ambani-led Reliance Industries Limited (RIL), is likely to attain a user base of more than 400 million customers by March 2020. Industry analysts have stated that this number will include almost 150 million JioPhone users due to a strong performance in rural markets. They have also stated that to cross-sell a blend of digital content services, telecom, and retail products, RIL may soon deploy an omni-channel strategy.

Views of CLSA

According to CLSA, formerly called Credit Lyonnais Security Asia, Reliance Jio’s projected 414 million user base in March 2020 would be equivalent to 45 percent of the Indian population and would represent the 14 to 80 years age group. In addition to this, the foreign brokerage company has also estimated that RIL’s retail and telecom businesses may contribute 80 percent to RIL’s consolidated earnings before interest, tax, depreciation, and amortization (EBITDA) through the financial years 2018 to 2021.

CLSA also stated that the Kai-OS operating system, which is controlled by RIL and powers the JioPhone, might be utilized to open up advertisement revenue opportunities with higher customer engagement.

CLSA telecom analyst, Vikas Jain, stated that RIL may strengthen the e-commerce expansion of its established organized retail business in the upcoming months. This would help it acquire a larger customer base through its omni-channel fashion, grocery, and digital retail offerings.

The progress of Reliance JioPhone

Reliance Jio has stated that voice commands used on the JioPhone are surpassing those on smart-phones by nearly five times. Users of the 4G-enabled feature-phones are spending more time using the Internet and apps than smart-phone users do.

IIFL Institutional Equities stated that, in rural markets, JioPhone users spend hours watching videos daily, and data consumption may increase once the apps for YouTube and Facebook are available on the JioPhone.

Opinions of industry analysts and key players

Industry analysts expect Reliance Jio’s content apps, such as JioMusic, JioCinema, JioTV, JioMags, JioMoney, JioChat, and Saavn, to reap strong revenues for the company shortly. This is because Reliance Jio’s user base is already accustomed to using more than 10 GB per month. A likely increase in fixed-line broadband users of the JioGigaFiber service may also help in this regard.

Analysts believe that Reliance Jio’s 290 minutes-a-day of customer engagement, with the help of 150 million subscribers using the JioPhone, can be tapped to create sizeable revenue opportunities. Analysts also believe that Reliance Jio’s subscriber base will increase rapidly once WhatsApp becomes available on the feature-phones, which would happen by September 20, 2018. This may help the telecom company acquire more customers and a larger revenue share in the competitive market.

BNP Paribas stated that Reliance Jio is performing well, especially in rural markets. This is due to its affordable 4G services, which have good coverage, and the success of the JioPhone, which has sold nearly 25 million devices as of June 2018.

Summary: Reliance Jio’s user base is likely to cross 400 million customers by March 2020. This is due to a cross-selling omni-channel strategy, increased JioPhone usage in rural markets, and increased subscriptions for the JioGigaFiber service.

Reliance Jio Offers Complimentary 1 GB Data with Purchase of Cadbury Dairy Milk Chocolate

September 7, 2018

Reliance Jio, the telecom wing of the Mukesh Ambani-led Reliance Industries Limited (RIL), is now offering subscribers 1 GB free data if they have purchased a Cadbury Dairy Milk chocolate. This offer is introduced in celebration of Reliance Jio’s second anniversary, which was on September 5, 2018. Subscribers can avail of the offer, which is valid till September 30, 2018, via the MyJio app.

Details of the free 1 GB data offer

To avail of the offer, subscribers must have an empty wrapper of a Cadbury Dairy Milk chocolate. This chocolate is available for a price as low as INR 5. Other Cadbury chocolates, which can be used to avail of the offer, are Dairy Milk Roast Almond, Dairy Milk Crackle, Dairy Milk Lickables, and Dairy Milk Fruit and Nut.

How to avail of the free 1GB data offer

To avail of the Jio offer, subscribers need to visit the MyJio mobile app on their smart-phones.

On the MyJio app, subscribers must tap on a banner on the homescreen, which highlights the free data offer. The MyJio app will redirect them to another screen where the ‘Participate Now’ button must be tapped. Subscribers must then scan the barcode of the empty Dairy Milk chocolate wrapper. After this, the free data will be credited to the subscriber’s MyJio account within seven to eight working days from the date they have redeemed the offer

Terms and conditions of the free 1GB data offer

The free 1 GB of data is being offered as an additional benefit over and above the subscribers’ regular entitlement of data.

According to the terms and conditions of this new Reliance Jio offer, the free 1GB data can be availed of through Cadbury Dairy Milk wrappers that have varying costs of INR 5, INR 10, INR 20, INR 40, and INR 100.

However, if the original Dairy Milk chocolate is not -garners-more-than-16-million-subscribers/”>Reliance Jio subscribers have the option of availing the free 1 GB data on their own accounts or transferring the free data to another Reliance Jio contact. Moreover, only one empty Cadbury Dairy Milk chocolate wrapper can be used to redeem free 1 GB data per registered Reliance Jio account.

Reliance Jio has also offered a third option to subscribers, wherein they may donate the free data to an NGO named Pratham Foundation. This will help facilitate e-learning in far-flung areas of India.

Summary: Reliance Jio offers subscribers free 1GB data with a purchase of Cadbury Dairy Milk Chocolate. This is offered to celebrate the telecom company’s second year anniversary, which was on September 5, 2018.

Nita Ambani Visits Flood-affected Regions of Kerala to Offer Support and Reassurance

August 31, 2018

Reliance Foundation Chairperson, Nita Ambani, has visited Kerala to get a first-hand look at the flood-ravaged regions. Reliance Foundation, under her leadership, is spearheading relief and rescue operations in the state. Ambani undertook this visit to understand the precise needs of the devastated people and facilitate long-term rehabilitation efforts.

Donations of Reliance Foundation

Reliance Foundation has donated INR 21 crore to the Chief Minister’s Relief Fund to aid the flood-affected victims of Kerala. Additionally, relief materials worth INR 50 crore have been distributed among the victims.

Efforts of the Reliance Foundation team

On August 14, 2018, Reliance Foundation deployed a team of 30 people to undertake rescue work. The Reliance Foundation Information Services worked in coordination with the State Disaster Management Authority (SDMA) to conduct rescue and relief operations through its toll-free helpline. More than 1,600 people have been successfully rescued as a result.

Reliance Foundation undertook field operations in six districts of Kerala, which are Idukki, Ernakulam, Alappuzha, Wayanad, Thrissur, and Pathanamthitta. The aim was to provide materials, which were immediately required by 160 relief camps operated by the government. This was facilitated through Reliance Retail, which supplied glucose, ready-to-eat foods, and sanitary napkins. In addition to this, around 70,000 people in these areas were given utensil kits, clothing kits, and ration kits.

Realizing the possibility of an epidemic outbreak, Reliance Foundation also supplied medicines to the state government for district authorities, conducted several livestock camps in Alappuzha and Wayanad districts, and set up medical camps in Wayanad.

Pallipad is one of the worst affected villages in the Alappuzha district, with a population of 24,640. Reliance Foundation is currently supporting 3,500 families by providing cloth kits. This is being done in close coordination with the local government representatives in the village.

Across the six affected districts, Reliance Foundation is supporting a family for a period of 15 days with dry ration kits, providing a family of three with bedding kits, and helping a family to restart their kitchen with a utensil kit along with sanitary kits to disinfect and clean the houses. Going forward, Reliance Foundation is also working closely with the community to identify and rebuild critical infrastructure such as schools.

Words of Nita Ambani

In Kerala, Nita Ambani assured the displaced citizens with timely relief and asked them to keep the faith. She stated that Reliance Foundation is committed to helping them in this time of need and crisis. Showing solidarity, Ambani stated that Reliance Foundation is going to help rebuild Kerala and help the state overcome the calamity. Ambani further stated that Kerala, also known as ‘God’s Own Country,’ would soon regain its former grandeur.

A visit to the flood-ravaged regions of Kerala helped Nita Ambani understand the precise needs of the displaced people. Ambani also met Chief Minister Pinarayi Vijayan and pledged to help build critical infrastructure and facilitate long-term rehabilitation operations.

Summary: Nita Ambani has visited the flood-affected areas of Kerala to offer reassurance and support to the devastated people. Reliance Foundation has donated INR 21 crore and deployed a team to help the relief and rescue operations in the state.

RIL’s Market Capitalization Crosses INR 8 Trillion

August 24, 2018

On August 23, 2018, the Mukesh Ambani-led Reliance Industries Limited (RIL) became the first Indian company to reach INR 8 trillion market capitalization. RIL’s share prices increased by 1.86 percent, closing at INR 1,269.70, on the Bombay Stock Exchange (BSE). In 2018, RIL’s shares witnessed a surge of almost 38 percent.

RIL’s market capitalization growth

RIL now has a market capitalization of INR 8.05 trillion. Information from the Telecom Regulatory Authority of India (TRAI) attributed this to Reliance Jio, which is the telecom wing of the RIL and it has continued to acquire subscribers at a strong pace. As a result, the Indian benchmark Sensex Index rose by 0.13 percent to 38,336.76 points.

After the announcement of Reliance JioGigaFiber, Reliance Jio’s broadband service and the JioPhone 2, investors continued to purchase RIL shares. Margins are also strengthened by attractive tariff plans and a larger subscription base.

According to the data from TRAI, Reliance Jio acquired 9.71 million users in June 2018, crossing a 215 million subscriber base. Reliance Jio also showed market share gain from 18.7 percent in May to 18.78 percent in June.

RIL’s results of the June quarter also delighted investors, as it showed that the retail and telecom financials have shown a steady improvement.

Reliance Jio’s performance in 2018

In July 2018, Reliance Jio showed a profit of INR 612 crore, for the quarter ending in June. This represented a 19.9 percent increase on a sequential basis over revenue of INR 8,109 crore from operations.

During the March 2018 quarter, Reliance Jio reported revenue of INR 7,128 crore, with a net profit of INR 510 crore. Supported by rapid store expansion, organized retail also reported a 123.7 percent increase in revenue, at INR 25,890 crore.

Report from Morgan Stanley

On August 16, 2018, Morgan Stanley stated in a report that RIL’s retail business is valued at F20e EV/sales of 0.8x, which is in keeping with the average of another Bloomberg-based consensus of comparable competition in retail. Morgan Stanley values telecom investments at an EV/IC multiple of 0.9x, which is the target. They have based their target multiple on the valuation of Reliance Jio’s F21e Earnings Before Interest, Taxes, Depreciation, and Amortization (EBITDA) at an EV/EBITDA multiple of 7.5x, and then discounting it back by using a 12 percent discount rate. Based on the Bloomberg consensus estimates, Morgan Stanley’s 7.5x multiple is in keeping with where the other telecom companies in India are currently trading.

Opinions of analysts

Industry analysts expect strong earnings growth momentum from RIL. This is thanks to the ramp-up of RIL’s project of petcoke gasification and the recently commissioned off-gas cracker refinery.

On the condition of anonymity, an analyst stated that in line with the analysts’ expectations, Reliance Jio has continued to show a healthy subscriber momentum. The focus will stay on generating more subscribers and driving user engagement.

Summary: RIL has become the first Indian company to reach INR 8 trillion market capitalization. This is due to the strong performance of Reliance Jio, Reliance Retail, and RIL’s newly announced gasification projects.

RIL and BP Invest More Than INR 7,000 Crore in KG-D6 Block

August 17, 2018

Reliance Industries Limited (RIL) and its UK fuel partner BP have spent more than INR 7,000 crore to keep operations ongoing in the D1 and D3 gas fields of the KG-D6 block. This is in preparation of new fields that are expected to begin production in mid-2020.

Details of the D1 and D3 fields

The (Dhirubhai-1 and 3) D1 and D3 gas fields are the first of 18 gas discoveries in KG-D6. They commenced production in April 2009.
RIL and BP have spent more than INR 7,000 crore to sustain production in these gas fields using a combination of complex techniques such as inlet pressure and surfactant. These gas fields would have ceased production much earlier due to sand and water ingress, which was sooner than expected and higher than anticipated. This occurred in the second half of 2010.

Nearing the completion of their production life, these two gas fields are being kept operational to preserve the facility for use by three new projects, which are R-Series, Satellite, and MJ fields. RIL and BP aim to keep D1 and D3 running till the Satellite and R-Series fields in the KG-D6 block can begin production. The plan is to utilize existing facilities to produce 30-35 million metric standard cubic meters per day (mmscmd) of peak output from the three aforementioned new fields.

By the end of 2019, D1 and D3 will cease production.

Progress with three new gas fields

The shutdown of D1 and D3 will coincide with the modification, preparation, and upgradation of facilities and operating systems to connect the new fields. Sources close to the working of this project stated that R-Series might likely give first gas by mid-2020. The output from Satellite and MJ fields may begin in 2021 and 2022 respectively.

RIL’s presence in the Krishna Godavari basin

To date, Reliance Industries has made 19 gas and oil discoveries in the Krishna Godavari basin. The only oil discovery within the block, Dhirubhai-26 (D26) or MA, was the first ever to produce in September 2008. Following this, D1 and D3 went on-stream in April 2009.

Sources have stated that the MA field is expected to end production by September 2018. It had reached its peak of 108,418 tonnes of oil in May 2010. It also started producing gas when D1 and D3 went live in April 2009.  D1 and D3 had their peak in March 2010 with an output of 61.4 mmscmd. The KG-D6 output in April-June saw an average of 4.7 mmscmd. This was from the production at both D1 and D3 and MA fields.

Stakes in the KG-D6 block

As the operator of the KG-D6 block, RIL holds 60 percent interest in it. BP plc of the UK holds a 30 percent stake, while Niko Resources of Canada holds the remaining 10 percent. For the development of D26 or MA oilfield, RIL proposed an investment of USD 1.96 billion in 2012.

Summary: Reliance and BP have spent more than INR 7,000 crore to keep operations ongoing in the D1 and D3 gas fields of the KG-D6 block. The output from these fields will be used to facilitate production is three new fields.

Reliance Jio Announces the JioHealthHub App in India

August 10, 2018

Reliance Jio, the telecom wing of the Mukesh Ambani-led Reliance Industries Limited (RIL), has announced a health and fitness app called JioHealthHub. The purpose of this app is to help users organize their health-related documents and reports in one place, which may later be shared with other people. To help expand its presence in the medical consultation space, Reliance Jio has entered into several partnerships with online platforms like iCliniq and Portea.

Details of the JioHealthHub app

The JioHealthHub app is listed on Reliance Jio’s Google Play listing. However, the app is not released yet. According to the online description, JioHealthHub is an app, which one may use to store medical data in the cloud. This data can be accessed from any location and on any device with secure credentials. This means users may carry electronic copies of their health-related documents with them at all times and dispense with laboratory reports, physical files, test film, and the like.

The company also has tie-ups with medical laboratories and hospitals, which will push medical reports to the JioHealthHub app automatically. The app also has a feature to store medical documents from non-partner hospitals within the app. To do this, users may click a picture of the reports with their smart-phones and store the image in the app.

Partnership with iCliniq

Reliance Jio has collaborated with iCliniq, a Coimbatore-based online doctor consultation platform. This is in an effort to help expand JioHealthHub’s presence in the medical consultation app arena. With the help of this partnership, Jio users will be able to consult various doctors across 60 specialties via chat on an instant basis. The offering is called #icliniq50hrs and will soon provide the facility of video chat as well.

Dhurv Suyamprakasam, the CEO of iCliniq, stated that JioHealthHub has major capabilities and Reliance Jio may transform the Indian healthcare market space with it.

Partnership with Portea

Reliance Jio has also partnered-up with Portea to introduce a home healthcare angle to JioHealthHub.

Opinions of industry sources

According to industry sources, JioHealthHub will add more providers across the fitness and healthcare areas to build its ‘360-degree’ healthcare platform. Industry sources have also stated that Reliance Jio can make a strong push into healthcare with its experience and cash reserves. This may make India’s online healthcare ecosystem a competitive and responsive market.

Vaibhav Agarwal, Partner at Lightspeed India, stated that technology companies face challenges of expenditure, scaling, trust, and distribution. He further stated that Reliance Jio’s entry into the healthcare ecosystem may help startups grow without having to face high expenditures. Agarwal added that Reliance Jio may introduce an open garden type of strategy, wherein different vendors may compete. Alternatively, the company may wish to have one preferred vendor.

Reliance Jio’s foray into other sectors

It is reported that Reliance Jio may also cover ground in several other sectors like content and education. Recently, the telecom company Jio secured a majority stake in Embibe, an online education platform.

Summary: Reliance Jio announces JioHealthHub, its new health and fitness app. The company has entered into several partnerships to expand the reach and usability of the app across India.

Reliance Jio and SBI to Widen Their Digital Partnership

August 3, 2018

Reliance Jio, the telecom division of Reliance Industries Limited (RIL), and the State Bank of India (SBI) have recently agreed to broaden the scope of their existing digital partnership. This involves a strong focus on the accessibility of online banking services and better loyalty programmes. The customers of SBI, Reliance Jio, and Jio Payments Bank will reap the benefits of this widened joint venture.

Existing partnership between Reliance Jio and SBI

In April 2018, RIL and SBI entered into a joint venture of 70:30, to develop the Jio Payments Bank. After the success of this app, the commercial bank and the telecom company have decided to broaden their partnership.

Details of the extended partnership

Under this new agreement, Reliance Jio plans to integrate SBI YONO into the MyJio mobile application. SBI YONO is a digital platform that offers digital banking, commerce, and financial services, all in one place. Once the integration is complete, customers of the bank can access these features through the MyJio app.

With regards to the customer loyalty programme, SBI and Jio customers will benefit from Jio Prime. Jio Prime will soon offer exclusive deals from Reliance Retail, Jio, and other partner brands and merchants. Under the extended partnership, Jio Prime will also be integrated with SBI Rewardz, which is SBI’s loyalty programme. This will offer SBI customers opportunities to earn additional loyalty rewards and also wider redemption within Reliance, Jio, and more online and physical partner platforms.

Additionally, a joint statement between the bank and the telecom company stated that Reliance Jio will be SBI’s preferred partner for the bank’s design, network, and connectivity needs. With the help of Jio’s broad network in rural and urban areas, SBI plans to facilitate video-banking and other on-demand services.

Comments from both sides of the partnership

While commenting on the extended digital agreement, SBI Chairman Rajnish Kumar stated that the partnership is mutually beneficial for both parties. He stated that a digital bank like SBI is very pleased to partner up with Reliance Jio, which is a popular and successful network provider. Kumar further stated that the co-operation of both sides is expected to enhance the digital foot-print for the customers of SBI. This will be achieved by offering the best and most rewarding customer experiences possible.

When commenting on the extended partnership deal, Mukesh Ambani, the Chairman and Managing Director of RIL, stated that Reliance Jio intends to bolster SBI’s customer base, which is unmatched around the world. To make this possible, Jio will commit its network and platforms. Reliance Retail will also commit its ecosystem. This combination will aim to help SBI and Reliance Jio customers to adopt digital services to meet their consumer needs.

Summary

Reliance Jio and SBI have entered into an agreement to broaden the scope of their digital partnership. This involves a focus on online banking services and loyalty programmes to enhance customer experience and help accelerate the growth of the Indian digital atmosphere

Reliance Jio Launches INR 594 Plan for Jio Subscribers

July 27, 2018

Reliance Jio, the telecom division of Reliance Industries Limited (RIL), has introduced a special recharge plan for its customers as part of the JioPhone Monsoon Hungama offer. Under this new plan, which is valid for a period of six months, Jio subscribers can avail of unlimited calling and free 4G data. This is in addition to the two recharge plans already available under the Monsoon Hungama offer. After this introduction, Jio plans to launch JioPhone 2 next.

About the Monsoon Hungama offer

Under this offer, Reliance Jio is offering customers the JioPhone feature-phone, a 4G-enabled device. Customers can avail of this offer in exchange of their old feature phone, along with the payment of INR 501. This amount represents a refundable deposit that the customer can claim at the end of a three year period.

Once the customer has purchased the JioPhone they will need to subscribe to any one of Jio’s tariff plans. There are two of them. The first plan, which is priced at INR 49, offers 1GB of 4G data and unlimited calling. The second plan, priced at INR153, offers subscribers 1.5 GB of 4G data, 100 SMS per day, and unlimited calling. Both these plans have a validity period of 28 days and offer all the 4G services available on Reliance Jio’s network.

About Reliance Jio’s new INR 594 plan

To offers its customers a better 4G experience, Reliance Jio has launched a new tariff plan priced at INR 594, which is valid for a period of six months and offers unlimited calling and free 4G data. This new plan is the third tariff plan Jio has introduced under its Monsoon Hungama offer. With this, Jio aims to improve the quality and affordability of 4G services provided to its subscribers across India.

About the JioPhone 2

In an effort to enhance customer experience and satisfaction, Reliance Jio has planned to launch JioPhone 2, also a 4G-enabled feature-phone, at a price of INR 2,999. This will sport a QWERTY keypad, dual-sim capability, a 2000mAh battery, and a 2.4-inch QVGA display. Other specifications include a 4GB RAM that is expandable up to 128GB via a card slot, a VGA front-facing camera, and 2MP rear camera.

On the software front, the JioPhone 2 sports a KAI operating system and supports LTE Bands 3, 5, 40 as well as 2GB Band- 900/1800. Customers will enjoy a 150 Mbps download speed and a 50 Mbps upload speed as well. The feature phone also supports Voice-over-LTE and Voice over Wifi. Furthermore, it will also sport popular apps like Youtube, WhatsApp, and Facebook, among others.

With regard to connectivity, JioPhone 2 also comes with Global Positioning System (GPS), Bluetooth, Near-field Communication (NFC), and Frequency Modulation (FM).

The JioPhone 2 will be available to the country starting August 15, 2018, in celebration of Independence Day.

Summary

Reliance Jio has introduced a third tariff plan under its Monsoon Hungama offer. This is priced at INR 594 and is valid for six months. It is launched in an effort to make 4G technologies more enjoyable and affordable to Indian users.

All You Need to Know about the JioPhones and the Monsoon Hungama Offer

July 20, 2018

The telecom arm of Reliance Industries Limited (RIL), Reliance Jio recently announced the latest JioPhone Monsoon Hungama offer. The offer will be started from 21st July 2018. Under this offer, users may buy the JioPhone for an affordable price of INR 501 by exchanging their old feature phone.

JioPhone Monsoon Hungama offer

The offer is valid only on the JioPhone and not on the recently unveiled JioPhone2, which will be available from this Independence Day. The offer will start at 5:01 PM on 21st July 2018.

Once the users exchange their old feature phone, they will have to make a recharge of either INR 49 or INR 153 to avail of Reliance Jio’s 4G services on their JioPhone. The prepaid plan of INR 49 offers 1GB 4G data with unlimited voice calling and is valid for 28 days. On the other hand, the prepaid plan of INR 153 offers 1.5GB 4G data with unlimited voice calls and 100 SMS per day, which is also valid for 28 days.

Features of JioPhone
The JioPhone is packed with great specifications. It comes with a 2.4-inch QVGA display along with an SD card slot. It also has FM Radio. Moreover, Reliance Jio will be adding NFC support to the device. The phone also entails a distress button. When the user presses this button, a message would be sent to the user’s loved ones if the user is in distress. The phone can also link the users Jan Dhan accounts and all other modes of secure payments.

Launch of JioPhone2

At the 41st annual general meeting (AGM) of RIL, the Chairman and Managing Director, Mukesh Ambani announced the launch of the new JioPhone 2. JioPhone2 is an enhanced version of its predecessor JioPhone. The JioPhone2 will be available for INR 2,999 and its sale will start from this Independence Day.

Features of JioPhone2
The latest JioPhone2 is equipped with 4GB ROM and 512MB RAM. The device supports SD card for expandable storage up to 128GB. JioPhone2 comes with a 2.4QVGA display. It also has a 2MP rear camera and front-facing VGA camera. Moreover, it supports LTE and VoLTE, dual-SIM, LTE, and VoWi-Fi. The device also supports FM Radio, GPS, Bluetooth, Wi-Fi, and NFC. The phone comes with a smart feature that supports applications like WhatsApp, Facebook, and YouTube.

Under the Monsoon Hungama offer, the existing owners of the JioPhone can upgrade to JioPhone2 by simply paying INR 501.

Summary

Reliance Industries announced the JioPhone Monsoon Hungama offer where users may exchange their old feature phones and purchase the JioPhone at a price of INR 500. The company also launched the latest JioPhone2, which will be available from this Independence Day.

RIL’s Contribution to the Digital World

July 13, 2018

In 2003, the Chairman and Managing Director of Reliance Industries Limited (RIL), Mukesh Ambani began his digital journey with a plan in mind: to introduce and offer new and accessible technologies to the people of India. Over the next 15 years, by reinventing and expanding his business ventures, he delivered on his promises. With a ‘customer first’ approach, RIL has made a strong presence among the masses. Now in 2018, Ambani is reinventing his original vision of making India a technologically savvy nation.

 Progress in digital business, and media and entertainment

By formulating his plans in such a way that his digital dreams found opportunities for growth, Mukesh Ambani has expanded Reliance Jio, his telecom business by collaborating with noted companies such as Saavn, Eros Entertainment, and ALT Balaji, Balaji Telefilms’ content streaming application, among others.

RIL, a multifaceted business organization

As it stands today, RIL is a multi-faceted consumer business that offers services in retail, content, health, education, e-commerce, cloud technology, artificial intelligence, and media and entertainment.

The range of achievements and the way ahead

The fast-paced evolution of the technological world demands that companies focus on customer relations to stay relevant. Because customer satisfaction is a priority in any business, RIL has made investments in advertising, marketing, customer service, research, and retail experience. RIL believes in providing quality services to customers across all sectors.

In terms of expanding and improving carriage and content, special financial resources have assigned to rise up against the challenges posed by international and domestic competitors. During the 41st Annual General Meeting (AGM), which took place on July 5, 2018, the company stated that it is preparing to roll out new online services in a growing list of sectors like media, entertainment, security, governance, banking, and health, to name a few.

Internet-based systems will also be receiving an anticipated upgrade within 18 to 24 months. As the connectivity between network and devices keeps increasing, so will the number of software systems. Larger bandwidths, 5G technology, artificial intelligence, cinematic VR, and automation and robotics in civic services will integrate and interconnect society, making mundane tasks redundant and provide a seamless interface between end user and product.

The progress of Reliance Jio

Launched in 2016, after two and a half years of operations, Reliance Jio has acquired 200 million plus wireless customers by offering high-speed internet connection and an engaging digital ecosystem. It offers a variety of post-paid and pre-paid data plans to meet the changing needs of the Indian mobile phone users.

The assured future

RIL still has a role to play in the coming years. With technology at its center point, it has introduced plans to engage customers in an effective manner. For years, research into wearable tech, smart home appliances, immersive content, ‘predictive home’, and holography has already been underway.

Summary

RIL has made its presence felt fields of digital media, content distribution, and technologies that have not been introduced in other developing countries across the globe.